> For the complete documentation index, see [llms.txt](https://tmediadocs.telcobridges.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://tmediadocs.telcobridges.com/other-pages/operations/tb640debug.md).

# tb640debug

tb640debug takes a snapshot of the whole Toolpack system and its Tmedia units and writes it to .dmp files for TelcoBridges support.

### What is tb640debug

tb640debug is a debug tool that takes a snapshot of the whole system. It generates system dump files (`.dmp`) that contain the configuration and status of the Toolpack system and of the Tmedia units connected to it.

{% hint style="info" %}
tb640debug is not the same tool as [Tbdebug](/other-pages/operations/tbdebug.md). tb640debug produces an instant snapshot of the system state. Tbdebug gathers application logs, IP captures and call recordings over an acquisition period.
{% endhint %}

### Application location

The binary is in:

```
[InstallDir]/[PackageVersion]/bin/release/[Platform]/
```

Example for version 2.9.29 on CentOS 64-bit:

```
/lib/tb/toolpack/pkg/2.9.29/bin/release/x86_64-linux64/tb640debug
```

### How to use tb640debug

Run the tool with the `-ALL` option to capture all adapters and applications at the same time:

```
tb640debug -ALL
```

### Retrieving the results

When the application has finished, the dump files (`.dmp`) are created in the directory the tool was launched from. Download them and send them to the TelcoBridges support team.

Example file names:

```
tb640_TB004386_2012_9_6-12h51m49.dmp
CC-160.tb.ISUP_CTRL_ISUP_S_toolpack_engine_2012_9_6-12h51m49.dmp
```

### Options

```
tb640debug -help
Usage: tb640debug [-h] [-append] [-all] [-ALL] [-gw port]
     -h:       Skip querying host information
     -append:  Don't add date to dump file name, append to previous
     -all:     Print info for all adapters/applications sequentially
     -ALL:     Print info for all adapters/applications simultaneously
     -gw:      Use specified port instead of TBX_GW_PORT variable
     -adapter: Print info for specified adapter
```

{% hint style="info" %}
A [TBReport](/configuration/web-portal-3-3/troubleshooting/tbreport/tbreport.md) created from the web portal already includes the tb640debug output, along with the application logs and a configuration backup.
{% endhint %}


---

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